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Services that are in Special Measures are kept under review and inspected again within six months. We expect services to make significant improvements within this timeframe. During this inspection the service demonstrated to us that improvements have been made and is no longer rated as inadequate overall or in any of the key questions. The expectation is that providers found to have been providing inadequate care should have made significant improvements within this timeframe. Heathcote Care Home, Norwich provides elderly residential care for up to 29 residents.
The home has been installed with electric and manual hoists, stand-aid hoists, a lift and bathing, shower and laundry facilities. We also provide call bells, assistive technology to prevent falls, door alarms, and specialised mattresses for pressure care. People could raise concerns with the manager, but the system for investigating recording and responding to complaints was not robust. Where complaints were investigated we could not tell the outcome for people. People told us they were treated well by the staff that supported them. We found that staff did not receive the training and support they needed to do their job.
About quality of care
Activities did not promote people’s independence or consider how they might help with the management and improvement of some people’s specific conditions. Although the registered manager had reviewed the complaints process some people still did not receive a prompt or full response to their concerns. Although people gave us mixed views about the quality of their meals we saw that people were offered a choice of food which reflected their preferences. People’s meals were often interrupted by staff carrying out tasks.
St Clements is a privately owned care home situated in a residential area of Birmingham. At the time of this inspection there were 29 people living there. There were 29 people living at the home at the time of our inspection, we spoke with 10 people, a relative four staff and the manager. We saw from care records looked at that the home involved other professionals in supporting people’s care as required.
CQC Rating for St Clements Nursing Home
The manager had assessed people’s conditions in order to identify any specific risks and how they could be reduced. Staff knew how to identify and take action when they thought people were at risk of abuse or harm. Although there were enough staff to support people promptly individual staff were having to support several people at once during busy times in order to minimise any risks of harm.
The house is set back from the road and the building itself presents an attractive frontage, behind which lies a spacious and loving home. Because of its emphasis on nursing and specialised dementia care, St Clements serves a wide community around the Norwich area. All the people that we spoke with told us that they were treated well by the staff that supported them. We found that staff received the support they needed to do their job.
Life at St Clements Nursing Home
The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. My dad was only at St Clements for a short time for end of life care. From my first phone conversation with the manager, to my dad's final moments we were treated with kindness, compassion and...
We reviewed the information and data available to us about St Clements Nursing Home on 8 December 2022. We have not found evidence that we need to reassess the rating at this stage. A warm welcome awaits you Woodside House is situated on the outskirts of Norwich with great transport links to the A11 and bus routes straight to the city centre. TrustedCare offers free help & advice for people looking for care for themselves or a loved one. St Clements has a mix of old and new architecture and when we refurbish the views of residents are taken into account. We also recommend that the residents make their room their own, with their own pictures, furniture and ornaments.
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People who lived at the home told us they would feel confident in raising any concerns they had. One person told us ‘’I have not needed to make any complaints but would feel okay in telling the staff’’, another person told us ‘’Staff listen’’. People who used the service did not live in premises that were suitable maintained to a good quality standard. Health information was detailed so that staff had the information they needed to support people safely. Care plans were detailed and kept under regular review, so that staff had up to date information on how to care for people. Some medication was not stored at the correct temperature to maintain its effectiveness and there was a risk that some people’s medication would run out before additional stocks were available.
The CQC is the sector's official regulator and an executive non-departmental public body of the Department of Health and Social Care. Commitments to quality and good care practice are on-going, with the provider being keen to incorporate any innovative new methods where possible. – the service isn't performing as well as it should and we have told the service how it must improve. Below are some of the most popular locations for nursing, residential, home and live-in care support, click to find out more about the support offered in these areas.
The home is held in high regard by the local community and professionals alike for its person centred end of life care. Get the latest care and retirement news, advice and offers sent straight to your inbox. Contact our partner Florence on the number or link below, who will be happy to help you find a job in the care sector. 38% of care seekers told us that having a hair & beauty salon was a key consideration to their selection process. Get your care home search off to a great start by requesting a free shortlist from Lottie’s team of care experts. St Clements Nursing Home is a company that operates in the Hospital & Health Care industry.
St Clements Nursing Home is a care home with nursing for up to 37 older people, some of whom have dementia. The property is purpose built and accommodation is on two floors with a passenger lift to facilitate access. This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve. This service will continue to be kept under review and, if needed, could be escalated to urgent enforcement action. This will lead to cancelling their registration or to varying the terms of their registration.
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